Paying a Parking Citation

Accepted Payment Methods:

  • Credit/debit cards (Visa, Mastercard, Discover, American Express)
  • Checks or money orders

Note: Cash is not accepted​

Payment Options:

  • Online:
    • Access the Parking Portal.
    • Click the "Ticket" icon and enter your citation details to proceed with payment.​
  • By Mail:
    • Send your citation along with a check or money order to:
      • DPS Parking Services
        Room 27 Armory
        2519 Osborn Drive
        Ames, IA 50011
    • Do Not Send Cash
  • Drop Box:
    • Place your citation and payment (check or money order) in the drop box located at the Parking customer service counter in the 27 Armory Building.​
  • In Person:
    • Visit the Parking Services office at 27 Armory Building during business hours.
    • Payments can be made using credit/debit cards at the self-service portal or by check/money order at the counter.​

After 30 Days:

  • Citations not paid within 30 days are billed to ISU Accounts Receivable and can be paid through your U-Bill.
  • Payments for these citations should be sent to:
    • ISU Treasurer
      1220 Beardshear Hall
      515 Morrill Road
      Ames, IA 50011

Appealing a Citation

Eligibility:

  • You may appeal a citation if you believe it was issued in error or you were not in violation.
  • Appeals must be submitted within 30 days of the citation date.
  • Citations cannot be appealed after 30 days.​

Unacceptable Grounds for Appeal:

  • Expired meter
  • Forgetfulness
  • Short duration of parking
  • Another person parked the vehicle
  • Failure to see parking signs
  • Payment made via ParkMobile after citation issuance​

How to Appeal:

  • Online:
  • Handwritten Appeal:
    • Download and complete the Citation Appeal Form (PDF).
    • Submit the form in person or mail it to:
      • Parking Services
        27 Armory Building
        2519 Osborn Drive
        Ames, IA 50011-1049

After the Appeal:

  • The Traffic Appeals Board reviews appeals.
  • If you disagree with the board's decision, you may request an administrative hearing by responding to the appeal email.​

Visitor Void Requests

Definition of a Visitor:

  • An individual not currently affiliated with ISU (not a student, faculty, staff, vendor, contractor, or construction worker).
  • The vehicle must not be registered to any ISU affiliate.​

Eligibility:

  • Visitors can request a void for most violations within 90 days of citation issuance.
  • Only one visitor void is allowed per person in a lifetime.
  • Once a citation is paid, it cannot be voided or refunded.​

Ineligible Violations for Visitor Void:

  • ISU Police moving violations
  • Medical violations
  • Altering or counterfeiting violations
  • Unauthorized possession violations
  • Illegal parking violations​

How to Request a Visitor Void:

  • Complete the Visitor Void Request Form.
  • Ensure all fields are accurately filled out; incomplete or invalid information may result in denial.​​